Our Customer Reviews

As the local travel service in Xinjiang, we have devoted to providing the best service and price for our guests for more than 20 years. Over 10000+ visitors from all over the world have given us great trust to travel with us. We always keep in mind that our goal is that help our guests to realize their dream tour no matter where they want to go. In the 20 years, we have received many reviews and feedbacks from our lovely guests and most of them are favorable reviews, which we greatly appreciate. Some of them have traveled with us multiple times and are very willing to recommend us to their friends and family. We are so lucky to have the chance to connect with so many nice persons! Every happy moment our guests share with us is the most precious treasure we will cherish for a life time! The only thing we can do to return the great trust you give us is trying our best to provide better service!

  • Reviewed on Sep 29, 2016

    Joachim Von

    from German

    Having spent The last 3 days in Dehli under a heatwave 43 C, i am now sitting in the airport lounge, waiting for my flight to Amsterdam and then to Geneva, where weather is 14C!
    Just this email to say a very big Thank You to you for your effort , help and patience with me that have made my third Silk Road trip an unforgettable , memorable journey.
    I have seen many new places and faces, customs and traditions, colours and images that my mind is spinning and I do not know how to store and live with all my impressions.
    Thank you very much again, I feel indebted to you .
    My invitation stands, become my guest in our house on the Lake Geneva, when ever you want.
    Your friend,
    Joachim von der Lahr
    Sent from my iPhone

    Destination(s): Irketan border - Kashgar - Khotan - Miran Site - Korla - Urumqi - Chengdu - Nepal - Bhutan

    Be related Tour: 12 Days Southern Xinjiang & Taklamkan Desert highway adventure

  • Reviewed on May 02, 2016

    Denis

    from France

    I hope all is well with you.Many thanks for your good wishes. Hope that you also enjoyed a great mother's day yesterday.I am attaching our overdue feedback for our tours of Dunhuang and Tulufan. Many thanks again for organizing this for us, we had a great time there, and this will stay long in our memories.Will recommend your services to friends and relatives.

    Destination(s): Jiayuguan - Dunhuang - Turpan - Urumqi

    Be related Tour: 10 Days Silk Road Classic Tour

  • Reviewed on May 21, 2015

    Suwanabol Issara

    from Thailand

    I have returned home after a very long trip on the silk road. All of us are very happy indeed with your kind services. The hotels and guides are excellent as well as delicious meals. The trip was well planned with your advice.
    I will finish the book on Tang Xuan Zhang soon and hope it to be published soon. Of course I will mention your services in the book.
    I received the DVD on the journey to the west with many thanks.
    I do hope you will stopover Bangkok on your way to Melbourne,so that I will be able to return hospitality.

    Destination(s): Guangzhou - Xi’an - Tianshui - Lanzhou - Zhangye - Jiayuguan - Dunhuang - Turpan - Urumqi - Kashgar - Chengdu

    Be related Tour: 12 Days Silk Road Tour

  • Reviewed on Jun 25, 2014

    Michelle

    from Malaysia

    Dear CITIC Team
    We finally arrived safely back in Malaysia. Had a wonderful trip. You are very professional and provide excellent service. Our guide was one of the best guide we have ever had. She was knowledgeable, informative and flexible. I am very pleased I have contracted CITIC Travel for organizing our tour which is very success. Hope you have a fruitful tourism season. We will contact you again for the next group in future.

    Destination(s): Urumqi - Heavenly lake - Turpan

    Be related Tour: 3 Day Urumqi and Turpan Tour

  • Reviewed on May 21, 2014

    Shashi

    from Singapore,Vietnam,India

    The tour agency, CITIC international, was very efficient. All the reservations were done promptly and in accordance with our requests. The tour guide, Aysha was very efficient and took good care of us going beyond her call of duty to make us comfortable. The van was comfortable and the driver good. The tour program was well planned out and we were not pressed for time nor did we miss out on any attraction that was on our itinerary. 
    We slept in peace with pleasant thoughts of getting back home the next day. We caught the flight from Wulumuchi to Beijing a 3.5 hour journey and then from Beijing to Singapore a 6 hour journey, with a frantic 2 hour transit in between.This was the end of a wonderful trip.

    Destination(s): Urumqi - Turpan - Korla - Kuqa - Aksu - Kashgar

    Be related Tour: 17 Days Silk Road Xinjiang Tour

  • Reviewed on Aug 17, 2013

    David W. Deeds

    from United State

    I really enjoyed my Silk Road Journey vacation arranged through Just The Ticket Travel in Changchun and Xinjiang CITIC Travel Agency in Urumqi. My guides were very professional and always took that extra step to ensure I had a good time. I had seen Xian before, so I started in Dunhuang and proceeded to Turpan, Urumqi and Kashgar. You can have your trip set up to begin and end just about anywhere in China, depending on your time requirements and general preferences. Don't miss Kashgar, though Here are some photos took by David.

    Destination(s): Dunhuang - Turpan - Kashgar - Urumqi

    Be related Tour: 9 Days Xinjiang Silk Road Travel

  • Reviewed on Jun 11, 2013

    Maryline Beulné

    from France

    Hotels All the hotels were fine with the possible exception of Kashgar where the place was quite run down. Maybe in Kashgar clients need to go up a category. 
    Other meals Mostly the guides took us to places that they liked to eat - fairly small restaurants with interesting choices in food. This wasn't the case in Dünhuong where the guide just took us to big tourist restaurants where the food was OK but not very interesting. Of course we preferred the smaller more traditional places but I don't imagine you have much influence over that. Still maybe you can warn future clients to ask for tradition rather than tourist food!
    Guides All three guides were good, spoke good English and took an interest in what we wanted to see. The best was the Turpan/Urumqi guy (his English name was Jacky) who sat in the back of the bus with us and told us Chinese legends and stories about the places we were seeing as well as more traditional tourist information. The Kashgar guide was less talkative but knew about what we were seeing, and gave us interesting information. He took us to less frequented places in Kashgar and found us really nice places to eat. I had a really marvellous day with him when I was alone on the Monday.
    Tourist visits Of course some of them were more interesting than others - we loved the camel ride in the desert, and the Mogao caves in Dünhuong, but didn't think all the things in Turpan and Urumqi were so interesting. We liked the Urumqi museum, and also a visit to a grape farm and the visit to the ruined desert town whose name escapes me at the moment. The Sunday market in Kashgar is certainly amazing but we had more fun just wandering around the old town with our guide - but that's really not a very important comment - everyone likes different things and you did a great job of planning in order to get in as many of the important sites as possible.

    Destination(s): Kashgar - Kucha -Turpan - Urumqi

    Be related Tour: 12 Days Southern Xinjiang Memorable Tour

  • Reviewed on Jun 23, 2012

    Shahzad Bhatti

    from Malaysia

    We had a great time in Xinjiang, over night in the yurt of heavenly lake was terrific.

    Destination(s): Kashgar - Urumqi - Turpan

    Be related Tour: 8 Days Xinjiang Travel to Urumqi, Turpan, Kashgar with Taxkorgan Adventure

  • Reviewed on May 24, 2011

    Lan N Whitton

    from Italy

    We had a great trip in Urumqi and Kashgar. Thanks for all your help.

    Destination(s): Kashgar - Urumqi

    Be related Tour: 2 Days Kashgar Tour

  • Reviewed on Oct 08, 2010

    John Forth

    from Australia

    We have just returned to Australia and would like to thak you for the wonderful tour we had. We thoroughly enjoyed it and must compliment you on your tour guides, all of whom went out of their way to help us.
    In September 2010 my wife and I took a 21 day customized Silk Road tour from Sian to Kashgar, organised by Citic Travel Trust Tour in Urumchi. Lesley, who organised the tour provided a very prompt response to all our initial queries and went to great pains to ensure that the tour arrangements and hotels were exactly what we wanted. We thoroughly enjoyed the tour. All hotels were very comfortable with great service. Food was excellent, and the only complaint we could make was that the guides provided more food than we could eat. The guides all ensured that we got to try the local cuisine in all citles we visited.
    The guides (five in all) went out of their way to help us at all times. We enjoyed their company and learnt a lot about China past and present, which was our goal.
    In short, we can offer an unqualified recommendation to anyone who might be considering using Lesley's sevices. We can also recommenf the Silk Road tour to anyone who might have an interest in seeing Nothwest China.

    Destination(s): Xi'an - Lanzhou - Jiayuguan - Dunhuang - Turpan - Kucha - Kashgar - Urumqi

    Be related Tour: 12 Days Silk Road Tour